Support

How can we help?

A real person answers you on WhatsApp, in French, Arabic or English.

WhatsApp

+1 (575) 345-1095

Setup, order or connection: message us directly.

Before you write

Four checks that solve most problems

Try them in order: they take less than a minute.

Test your Internet

Turn the VPN off and check that your connection works without it.

Switch server

Another location may respond better right now.

Switch protocol

If a network blocks the connection, another protocol may get through.

Update the app

Install the latest version from your app store.

FAQ

Frequently asked questions

Subscription and payment

Pick your plan on the Pricing page, then confirm your order on peachvpn.ma, our central ordering platform. You then receive a secure payment link, followed by your activation code.

In the e-mail sent after the payment is confirmed, and in your customer account on peachvpn.ma, under “My VPN access”.

Contact us within 7 days of your purchase to ask for a refund.

No, you decide freely whether to renew at the end of your plan.

Setup and connection

Android, iPhone and iPad, Windows, Mac, Android TV and Fire TV, as well as OpenVPN routers (beta). Up to 5 devices can be connected at the same time.

They are sent to you when your order is complete. Lost them? Message us on WhatsApp.

Switch server, then protocol. If it keeps failing, send us a screenshot on WhatsApp.

Yes, on Android TV and Google TV through Google Play, and on Fire TV or boxes without Google Play with the Downloader app (codes on the Download page). Need help? Message us on WhatsApp.

Contact

Still stuck?

Send us your device model and a screenshot: we’ll help you find the fix.

WhatsApp

+1 (575) 345-1095

Help center

Installation guides and fixes